Frequently Asked Questions
Everything you need to know about your True To This experience.
How can I track my Volcom order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view status updates in the 'Order History' section of your account.
What is your return policy?
We offer free returns on all domestic orders within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, Volcom ships to various countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How do I determine my size in Volcom apparel?
Each product page features a detailed 'Size Guide' button. We provide measurements for chest, waist, and inseam to help you find the perfect fit for our skate and surf-inspired gear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Are Volcom products covered by a warranty?
Our outerwear and certain accessories come with a limited warranty against manufacturing defects. If you believe your product is faulty, please contact our customer service team with photos and proof of purchase.